Official Return and Refund Policy
We want you to feel comfortable and confident when shopping at Pretland, that’s why we offer a 60-day return & exchange policy. If for any reason you're not satisfied with your purchase, you may return or exchange the unused item in its original condition as long as you contact us within 60 days from the order date. If 60 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
How to Return a product?
- If you decided to return your product, please contact us firstly, we would more than happy to assist you! You can either send an email to firstname.lastname@example.org or call us at +1 (844) 910-2180 or live chat on our website www.pretland.com. Items returned without authorization will not be accepted. Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
- After contacting us, we'll update you about the instructions on how to start the return process. In that case, please write “Pretland Spiritual Crystals & Jewelry” on your package and send us a tracking number that indicates you sent the post. Otherwise, we, unfortunately, won't be able to track your package and won't be able to guarantee to start to refund process. All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
- For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.
- If you have not received your product although your postal company claims your product is “delivered”, it is not our responsibility. We cannot provide a refund in this case. But your happiness is our first priority, and depending on the case, we can offer a coupon to order something from our shop or we can re-send your product.
Items that were worn, or sent to you as Replacement/Exchange,
Downloadable software products,
Items without jewelry tags or that have been worn, damaged, or altered are not refundable and will be returned to the customer at their expense.
Pretland will charge a 35% restocking fee for the return or exchange of the below items.
Book with obvious signs of use,
Any item not in its original condition is damaged or missing parts for reasons not due to our error,
Items that are customized with 18K/22K/24K Gold Vermeil
Any cancellations after 6 hours after we receive the payment
We want your order to be made just the way you want it! Check spelling, dates, addresses, and names carefully. You are welcome to contact us if you have questions before placing your order.
Generally, all items will be sent into production 6 hours after we receive the payment. Therefore, any cancellations after that time will incur a 35% material and processing fee.
How do I get my refund? (if applicable)
Once your return is received and inspected by our team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
You can receive a full or partial refund only in the following cases:
- If you decide to return the product in unused condition and in its original packaging within 60 days from the date you placed the order.
- If your product arrived damaged. You are responsible to inform us within 2 working days from the date you received it and send us a photo or video.
- If your order received the wrong product/size/color, you are responsible to inform us by providing a photo or video.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at email@example.com.
I want to exchange my item (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will direct you to where your item will be sent.
What if my item is a gift?
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, we’ll mail the gift certificate to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
How about the shipping costs?
To return your product, you should contact to email@example.com
Please note that you will be responsible for paying for your own shipping costs for returning/receiving your item. Shipping costs are non-refundable. If you receive a refund, the cost of all shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.