Refund Policy

We would like to announce you that as Pretland Spiritual Crystals & Jewelry, we are proud to partner with Route, the leader in package protection and tracking solutions!

By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

*Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.

Official Return and Refund Policy

Returns
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

How to Return a product?

If you decided to return your product, please contact us firstly, we would more than happy to assist you! You can either send an email to clientdesk@pretland.com or call us at +1 (844) 910-2180. After contacting us, we'll update you about the instructions on how to start the return process. In that case, please write “Pretland Spiritual Crystals & Jewelry” on your package and send us a tracking number which indicates you sent the post. Otherwise, we, unfortunately, won't be able to track your package and won't be able to guarantee to start to refund process.

If you have not received your product although your postal company claims your product is “delivered”, it is not in our responsibility. We cannot provide refund in this case. But your happiness is our first priority, and depending on the case, we can offer a coupon to order something from our shop or we can re-send your product.

We also would like to let you know about that several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

IMPORTANT! Please do not send your purchase back to the manufacturer. Otherwise, we won’t be able to track your package therefore won't be able to refund your money.

There are certain situations where only partial refunds are granted (if applicable):
Book with obvious signs of use,
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened,
Any item not in its original condition, is damaged or missing parts for reasons not due to our error,
Any item that is returned more than 60 days after delivery.

How do I get my refund? (if applicable)
Once your return is received and inspected by our team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

You can receive a full or partial refund only in the following cases:

  1. If you decide to return the product in unused condition and in its original packaging within 60 days from the date you placed order.
  2. If your product arrived damaged. You are responsible to inform us within 7 days from the date you received and send us photo or video.
  3. If your order received the wrong product / size / color, you are responsible to inform us with providing a photo or video.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at clientdesk@pretland.com.

I want to exchange my item (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at clientdesk@pretland.com and we will direct you to where your item will be sent.

What if my item is a gift?
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, we’ll mail the gift certificate to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

How about the shipping costs?
To return your product, you should mail your product to: clientdesk@pretland.com

Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.