FAQs

1. Go to the product page that you would like to order.
2. Select the size and color. Enter the number of items that you would like to order.
3. Click the "Add to Cart" button to add them to your cart.
4. You will see your cart page. Please check your products and quantity information. Then, click the "Check Out" button.
(If you would like to buy them with Paypal you will see buttons under the product list. In those cases, click the button you desired, and fill the form on the new page.)
5. Please fill the form (contact and shipping information). Enter your discount code if it is available on the right-hand side. Then, click the "Continue to Shipping" button.
6. Check your all info and select your shipping method. Then, click the "Continue to Payment" button.
7. Fill in your credit card information. Then, click the "Pay Now" button.
8. Congratulations! You have a new spiritual crystal.

If you experience any issues in processing your order, please contact us via live chat, email (clientdesk@pretland.com), or +1 (844) 910-2180. Our client desk team is always with you.

1. Please note that we send an order confirmation email after every order. You can find your order number in the email.
If you don't find your email, please be sure to check all inboxes including junk/spam folders! Still no? No worries! Please contact us via live chat or clientdesk@pretland.com.

2. If you have a Pretland account, simply log in and see your order history. The code starting with PJ is your order number. e.g. PJ58780.
If you don't have a Pretland account, simply create your account with the same email address used the place the order.

Tracking numbers are automatically sent when your product is shipped. If you received an email about your order status, you can find your tracking number in the email. Then,go to our tracking portal, simply enter your code and see where it is.

If you experience any issues in tracking your order,please send us a quick messageand we'll be happy to track it for you.

Please feel free to contact us at clientdesk@pretland.com with the details on the change, if your order has not been shipped. Then, we will help you to do our best to modify your order. 

Kindly note that we aim to produce your order within 6 hours and ship them as soon as possible.

You fell in love with a Pretland ring but you don't know which size fits your finger, right? No worries! We always assist you. 

Please follow the steps in the Ring Size Guide. Still unsure? Please note that we'll be happy to free exchange your ring with the correct size in 60 Days.

The currency is shown according to your location. However, if you would like to see them in another currency, simply click the currency button on the upper right corner of the website. 

You can pay for your crystals in many ways! We accept all major credit/debit cards like American Express, Visa, MasterCard, and Discover; GPay, Paypal, and Apple Pay. Our priority is that you shop more securely. You can use whatever you trust. If you do not find your desire payment method,please send us a quick message.

Yes, Pretland Spiritual Crystals & Jewelry ensures that all customers purchase their crystals securely. We use secure encryption and fraud protection for all payment methods. The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for all organizations that handle credit and debit card information. All Shopify stores are using PCI automatically and sensitive data is protected by Shopify PCI DSS compliance.

Afterpay allows you to pay for your Pretland Crystal order in 4 installments instead of all at once.

When you check out with AfterPay, you will pay for it over 4 installments, every two weeks. There is no interest, no additional fee if you pay on time! Just enjoy your crystals now!

Steps:
1. Select Afterpay as your payment method by using your existing payment card details.
2. Complete your checkout.
3. Make 4 Payments every 2 weeks, interest-free.

What You'll Need?
1. Must be at least 18 years of age
2. Be a US resident
3. A US debit or credit card

Note: If funds are not available or you do not make your payment when it is due, late fees may apply. Click here for complete terms.

FOR FULL TERMS AND CONDITIONS PLEASE VISIT AFTERPAY.

You have a magical discount code but you could not find how to use it? Be relax! We are here to assist you.

At the first step of checkout, you'll see a discount code box on the right-hand side. Simply enter your code, click "Apply" and see what happens.

If your code doesn't work, please be sure that it is not expired.

Have more questions?Send us a quick message.

United States and Canada:
All duties and taxes are included. Sales taxes charges might be applied at check-out according to the state/province of the shipping address.

Other international shipments:
There might be duties and taxes applied to your package that you'll be responsible for. Please note that Pretland Spiritual Crystals & Jewelry cannot control these costs and cannot advise how much it will be. In order to learn more, please contact your local customs office. 

Delivery time includes the processing time and the shipping time. Processing time differs from product to product. All Pretland products are handmade to order. Therefore, some popular styles can be shipped out within 24 hours, while custom orders may take 9-18 working days. The estimated processing time is listed on the product page. 

Shipping Time:United States:
Insured Shipping: 7-15 Business Days

Canada, Australia, UK:
Insured Shipping: 12-18 Business Days

International:
Insured Shipping: 15-21 Business Days

We are always working hard to ship your crystals within the standard delivery time. However, we are sometimes faced with some unexpected factors that caused some delays. 

Here are some examples of some delays:
1. Due to the pandemic, there might be delays in postal service.
2. Since all Pretland products are handmade, there might be delays in the promotion season.
3. There might be unpredictable circumstances out of our control. 

If you experience some delays with your orders, please contact us via live chat, email (clientdesk@pretland.com), or phone (+1 (844) 910-2180)

Please be sure that all shipments are insured and risk-free. The shipping cost varies depending on the country to ship, and shipping options. We offer insured and express shipping for the US, Canada, Australia, and the UK. Express shipping is not available for international for now but please don't be sad. We're working on that and keep your eyes on our new updates!

Shipping is Free on orders over $70 for the worldwide.

Of course! Pretland Spiritual Crystals & Jewelry is an US-based company to ship worldwide! 

We have various craftsmen and warehouses in different states of the US. Therefore, each crystal and jewelry may be made in different states of the USA. We don't want to keep you waiting while other crystals are prepared for you. That's why we ship them in several packages.

If you receive a package with missing products, no worries! Others are on their way!

If you do not receive all of your crystals within the expected delivery time,please send a quick message to our client desk team.

Of course! Customer happiness is our priority. If you are not 100% satisfied, we will be always here to make issues right. We offer a 60-days money guarantee for all orders placed through our website. 

Simply send us an email including the order number, the reason for return, and photo/video if it's damaged, or wrong. Then, we'll send you instructions about our returning process. No worries, the steps are not complicated or time-consuming!

As soon as we receive your return package(s), we'll initiate a refund of the total price of your returned products. It takes up to 2-5 business days for performing controls. We will send you a confirmation email on the return process.
Please note that reimbursement of funds will be allocated back to the original form of payment used for purchase. 

As Pretland family, we always care about you! Hence we are always trying to do the best quality crystals and jewelry. Unfortunately, there might be unpredictable factors that caused damaged in transit. But no worries! We are a family and always with you! 
If you received a damaged or wrong item, simply send us an email via live chat or email (clientdesk@pretland.com). Please do not forget to attach photos/videos that show the issue. 

Kindly note that we are working hard to get your order shipped as soon as possible. We may only be able to cancel your order in a limited time. 

If your order has not been shipped, please reach out to our client desk team at clientdesk@pretland.com. Please note that we cannot guarantee that the cancellation will be made since your order may have been already processed. Please follow the steps on the "How do I return my crystals" when you received them.  

Each piece of our jewelry is handcrafted and therefore delicate. Please take care of your jewelry so you can enjoy them as long as possible. Here is our Jewelry Care Guide.

Each crystal is obtained from special sources around the world. We believe in their spiritual power and healing properties. If you are curious about the benefits of our special crystals, please go to our blog posts.